Our Accommodation
Also housed within the building are a range of meeting and training rooms, where a wide range of educational and employability courses are delivered, which have been designed and furnished to create the optimum environments conducive to learning for the benefit of both internal and external user groups. There is also a large open plan communal lounge/dining room with conservatory, fully equipped commercial kitchen and support office for staff.
Each of the 56 en-suite shower/bedrooms are well furnished, bright and airy, having been carefully designed using feedback and operational experience based on models of modern day student accommodation which provides a safe, comfortable personal environment and if necessary, study space. We believe passionately in putting our residents at the heart of everything we do, listening to their feedback and comments at resident forums, annual service standards questionnaires and one to one key-work. By doing this we are able to deliver customer focused services.
Training and engagement with customers has been a strong over-arching theme of YMCAW’s model of service delivery in the last 12 years. In 2008 the organisation was recognised as an Investor in People and IIP Health and Wellbeing Employer – over the following years successive assessments have elevated our accreditations to IIP Gold, which was awarded in 2013. In 2009 the organisation gained ISO 9001 and ISO 14001 accreditation followed in 2011 by ISO 18001. In 2015 the organisation became recognised as a training centre for the Chartered Institute of Environmental Health to deliver Level 1 and 2 Courses.
YMCAW has successfully achieved ongoing public sector contracts to deliver supported housing services to homeless people and demonstrated clear measureable outcomes of a high standard.
Over the last decade YMCAW has progressively introduced new customer focused life-skills programmes that form an integral part of its Supported Housing services, which combined stability and progress in a person’s life-journey.
In 2015 Wirral Borough Council introduced “Mainstay” a gateway referral service for clients entering into homeless accommodation. Once referred and accepted, staff support service users in developing independence and living skills using a range of life skills training which covers:
- Budgeting
- Cleaning
- Shopping
- Personal hygiene and appearance
- Cooking
- Use of public transport
- Accessing community mainstream services
- Healthy lifestyles
- Employability training
- Education
- Building meaningful relationships and re-engagement with estranged families and friends.