1 August 2019

YMCA Wirral is proud to announce that we have been awarded the Customer Service Excellence (CSE) hallmark in recognition of the housing, educational, training and social services we provide.

The national and highly sort after achievement, is awarded to organisations that display a high level of customer focussed commitment, best practice and continually drive customer-focused change.

YMCA Wirral CEO, Nigel Hughes, said, “I would like to congratulate all of the staff and volunteers here, for their outstanding attitude and hard work that have warranted this award. This third party assessment reaffirms our core values of care, dedication and inclusivity that we have strived to maintain since YMCA Wirral was founded, 145 years ago.”

The Centre for Assessment Ltd said, “The assessor was very impressed by the overall staff commitment such as their attention to detail, the desire to continually improve things and the professionalism… staff were proactive and strong staff relationships created a ‘family feel’ atmosphere.”

In the report summary, it stated, “The staff appeared ‘passionate’ in meeting and exceeding client expectations and clearly understand what was meant by customer service excellence. All staff appeared keen to deliver an excellent service to ensure YMCA Wirral was both ‘leading the way’ and exemplar for other YMCA’s.”

To find out more about the Customer Service Excellence award or the Centre for Assessment who manage the scheme then you can visit their website here: https://www.centreforassessment.co.uk/…/customer-service-…/…